PSHM 4600
Service Excellence in Healthcare: Quality Improvement & Customer Service
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Course Description
Pre-Requisite(s):
Completion of PSHM 3010
Explores the concepts and organizational factors that impact service delivery and quality in healthcare. It emphasizes service excellence and resources to improve customer service and quality of services. It will also focus on the concepts, theories, practices, tools, and strategies for quality improvement and quality management in healthcare organizations and in service delivery.
